Customer Experience Manager (EMEA)

Salary: 
£28-35k per annum
Location: 
Wellingborough, Northamptonshire
Sector: 
Agri Tech/Food Safety

BENEFITS: 

  • 25 days holiday plus bank holidays
  • Private health care & life insurance
  • Pension
  • Performance related incentive
  • Ambitious, values driven organization

WHAT THE ROLE INVOLVES:
This is a customer facing role, critical to developing the value, predictability and security of Anitox base business and driving visibility and engagement with the company's target audiences.  Anitox Customer Experience Managers operate using traditional marketing communications tools and, primarily, through Anitox Insight™, the company’s SalesForce.com Communities-based portal. In addition, this role will also be responsible for supporting Anitox marketing initiatives in the EMEA region, focussing on internal communications, social media, direct marketing and sales support.
 

REQUIREMENTS:
Essential:

  • Ability to quickly learn and retain information
  • Proven track record in customer service/key account management/marketing/internal sales
  • Excellent communications skills – written and verbal
  • Diplomacy and tact
  • Attention to detail whilst also seeing bigger picture
  • A great 'can do' approach, focusing on problem resolution
  • Listening and questioning skills, and the ability to establish customer needs
  • Consultation and negotiation skills
  • Proactive, driven self-starter/finisher
  • Working knowledge of a CRM system (Salesforce.com ideally)
  • Ability to multi task and work as a team player
  • Willingness to be flexible with hours/work additional hours as necessary
  • Alignment with Anitox core values of DRIVE, EDUCATION, INNOVATION, INTEGRITY, CUSTOMER FOCUS, RESPECT 

Desired:

  • Understanding of the poultry and/or livestock feed sector
  • Experience of working in the agricultural supply industry
  • Understanding of Anitox products and services
  • Ability to speak a second European language 
  • Experience of using a CRM system - entering data, searching for information and data management (Salesforce.com ideally)

INTERESTED? Please apply using the form below.

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